IRDAI eases norms for general insurance

·      General insurers cannot reject claims for want of documents, need to comply with strict timelines while settling claims and offer to motor insurance customers the additional ‘Pay as you drive/Pay as you go’ option as the first choice, regulator IRDAI said.

·      Counting these among the customer-centric steps of a comprehensive master circular on general insurance it has issued by repealing as many as 13 circulars, the Insurance Regulatory and Development Authority of India said its emphasis is on reforms, facilitating seamless client experience through simplification of the process while ensuring ease of operations for the insurers.

·      The circular will ensure move towards easy-to-understand products with a customer information sheet providing details, including on coverage and claim-settlement process.